At Skie Furniture, your satisfaction is our priority. If you’re not fully satisfied with your purchase, you may return it for a refund, exchange, or store credit. Please review our return policy carefully for details.
Eligibility for Returns
We accept returns if your request meets the following criteria:
- Item Not as Advertised: Wrong color, product, or base.
- Transit Damage: The product was damaged during shipping.
- Missing Packaging: The item was received without the packaging.
Conditions for Returns
To be eligible for a return, ensure the following:
- Items are new, unused, and in their original condition.
- All tags, labels, and packaging materials are intact.
- The request is made within 7 days of the purchase date.
Return Process
If your item qualifies for a return, please follow these steps:
- Contact Us:
- Email: [email protected]
- Phone: +974-7770 9312
- Provide Information:
- A clear photo of the product.
- A brief explanation of the issue.
- Prepare for Shipping:
- Please repack the item securely in its original packaging.
- Use the prepaid shipping label included with your order (if applicable), or send the item to the provided address.
Refunds
- Processing Time: Refunds or exchanges are processed within 7–30 days after receiving and inspecting your item.
- Refund Method: Refunds will be credited back to your original payment method and may take 1–2 billing cycles to appear, depending on your bank.
- You will receive an email notification once your return has been processed.
Non-Returnable Items
The following items are ineligible for return or exchange:
- Chair Accessories damaged through misuse, overloading, or external pressure.
- Items showing visible signs of use or damage caused after purchase.
- Gifted or resold items requesting a cash refund.
- Final Sale Items: Discounted or promotional items are non-refundable.
Important Notes
- Ensure all invoices and packaging materials are included with your return.
- Items showing clear signs of usage or damage during use will not be accepted.
Need Help?
If you have any questions about our return policy, don’t hesitate to reach out to us:
- Email: [email protected]
- Phone: +974-7770 9312
We’re here to assist you!
